![]() Make sure you have the correct product key and try entering it again” message. If the key is invalid, you will get “Sorry, but we cannot find that product key. Step 3: If the product key is valid, you will get a link to download your version of Office. Step 2: Enter your 25-character Office 2013 or Office 2016 product key (XXXXX-XXXXX-XXXXX-XXXXX-XXXXX in this format) and then press Enter key. Step 1: Visit this page of Microsoft to open the virtual support agent page. Here is how to check if your Office 2013 or Office 2016 product key is valid using Microsoft’s virtual support agent. Method 1 of 2 Check if Office key is valid using virtual support agent
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